Effective date: 1 September 2025
Version: 1.0

Introduction
QI Seven SDN. BHD. (“QI Seven”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when you interact with our website, contact our customer service, or use our services. This policy explains what information we collect, why we collect it, how we protect it, and the rights you have under Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Information we may collect

Where you choose to provide it, we may collect:

• Identity & contact details: name, telephone number, email, postal address.

• Device & technical data: browser type, IP address, device model, operating system and basic diagnostic or error logs collected when you use our website.

• Location data: only if you voluntarily provide it (for service requests or delivery).

• Service preferences: product selections, model choices, settings you specify, and other preferences related to our products and service offerings.

• Transaction records: purchases, invoices, payment confirmations and related payment metadata (e.g., FPX transaction references).

• Communications & feedback: messages, support requests, reviews, and any other information you give us when you contact customer support.

2. How we use your information

We use personal data for purposes that include but are not limited to:

• Delivering products, services and support you request.

• Processing orders and payments and managing financial records.

• Customizing offers, product recommendations and communications.

• Investigating, diagnosing and resolving technical issues or complaints.

• Sending important updates about products, service changes, promotions (where you have agreed to receive them).

• Detecting, preventing and responding to fraud, abuse or other unlawful activity.

3. Sharing and third parties

We will not sell or rent your personal information. We may share data with:

• Service providers engaged to process payments, host systems, deliver parcels, or provide customer support — only when necessary and under confidentiality obligations.

• Legal or regulatory authorities if required by law or to protect our rights.
  All third parties we use are required to process personal data in line with appropriate security measures.

4. Data security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. While we use industry-accepted measures, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

5. Data retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy or to meet legal, regulatory or accounting obligations. Accounts and associated personal data that remain inactive may be deleted after five (5) years of inactivity.

6. Cross-border transfers

Your personal data is maintained and processed within Malaysia. If data is ever processed or stored outside Malaysia, QI Seven will ensure appropriate safeguards are in place so that equivalent privacy protections apply.

7. Your rights under PDPA 2010

In line with the Personal Data Protection Act 2010, you may:

• Request access to the personal data we hold about you.

• Ask us to correct or update inaccurate information.

• Withdraw consent where processing is based on consent (subject to legal or contractual restrictions).

• Lodge a complaint with the Personal Data Protection Commissioner if you believe your rights have been breached.

8. How to contact us

For access requests, corrections, complaints or privacy questions, contact our data officer:

QI Seven SDN. BHD.
Phone: +603-6150 8593
Email: cs777816@yahoo.com
Address: 2702F, Jalan Industri 7, Kampung Baru Sungai Buloh, 47000 Sungai Buloh, Selangor, Malaysia